鶹Ƶ

鶹Ƶ Actively listen to customer needs and sincerely provide satisfactory services
Support

鶹Ƶ has established a complete set of management systems from initial consultation, solution design, on-site visit, goods preparation and shipment to after sales complaints handling, to effectively ensure rapid and timely transmission of information so that the most specialized services and technical supports can be provided by the correct persons at the correct time.

Inquiry
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Rapid reply within 30 minutes

To the issue you consult about, or the feedback from you, we are sure to make reply within 30 minutes to have effective communication.

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Providing solution design within 24 hours

According to the results of communication with you, we will, within 24 hours, provide a design solution, or a solution handling your feedback.

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Dispatching engineers within 24/72 hours

If we decide to dispatch engineers to support your production, we commit ourselves to dispatching them within 24/72 hours domestically/abroad.

Systematic and standardized procedures from services to goods preparation and shipment ensuring high safety and efficiency

鶹Ƶ has established a complete set of management systems from initial consultation, solution design, on-site visit, goods preparation and shipment, to after sales complaints handling, to effectively ensure rapid and timely transmission of information so that the most specialized services and technical supports can be provided by the correct persons at the correct time. During each stage from initial consultation, solution design, to on-site visit, we ensure that the most specialized services and technical supports can be provided by the correct persons at the correct time.

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Checking stock with purchase order

With the sales contract, the order tracking clerk checks the models and quantities of equipment and spare parts, to ensure 100% correspondence of the purchase order and the goods preparation.

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Quality inspection before equipment delivery out of factory

Upon completion of the manufacturing of equipment, the quality inspector strictly checks quality of the equipment with the checklist for every incompliance with the requirements.

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Checking items with packing list again

Before packaging and shipment, the order tracking clerk checks the packaged items again with the packing list to avoid excess or loss of items.

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Scientific packaging and transport

To ensure safety and delivery be free of damage, we adopt specialized packaging and modular transport solution.

Specialty installation and commissioning ensuring complete acceptance of production line

Depending on the customers needs, HAMAC installation engineers can provide on-site guidance in infrastructure construction, equipment installation and commissioning, as well as trial operation of entire production line. If technical items meet the design criteria, the customer will issue the certificate of conformity.

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Installation preparation stage

Checking the purchase order; counting the items with the purchase order; checking the dimensions including evaluations of the items with the drawings.

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Equipment installation stage

Install the main equipment and supporting equipment according to the installation drawing.

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Equipment commissioning stage

Check the equipment. Commission and maintain the equipment to ensure the compliance of operation characteristics with the requirements.

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Installed equipment acceptance inspection

Performing acceptance inspection. Providing the certificates of conformity and test reports for main materials, as well as the documents of equipment (users instructions, certificate of conformity, etc).

PROJECT MANAGEMENT SERVICES

We assign a project manager for each project, who provides specialized project management services, including strict project stage progress management to ensure on-schedule project completion. Strict internal production management ensuring on-schedule production completion.Providing customers with detailed construction schedule and proposal to ensure on-schedule completion of production line construction.

HAMAC Project Management Services
HAMAC install service

INSTALLATION SERVICES

We provide complete installation services for customers regarding site leveling, foundation drawing inspection, construction progress and team planning, installation instructions, and production line commissioning, to ensure smooth operation of production lines. In addition, we provide appropriate trainings for customers to achieve their satisfaction.

Enterprise strength and service support

Integrating R&D, production, distribution, and service-providing into one enterprise, 鶹Ƶ attaches great importance to communication with customers. We have established an after sales visit team consisting of more than 56 persons. On the one hand, they timely solve the problems that our customers encounter; on the other hand, they collect feedback and improvement recommendations from our customers, to correctly orient our development and research.

鶹Ƶ Several production bases for production Several production bases for production
鶹Ƶ Free budget analysis, program planning Free budget analysis, program planning
鶹Ƶ Service that exceeds expectations Service that exceeds expectations